Privacy policy

At Akkad Bakkad, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.akkadbakkad.shop, place an order, contact us, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

a. Personal & Contact Information

When you place an order, create an account, contact us, or submit information through our website, we may collect:

1. Full name
2. Phone number
3. Email address
4. Billing and shipping address
5. City, state, postal code, and country
6. IP address and related technical information

This information is primarily used to process orders, arrange delivery, provide customer support, and maintain website security.

b. Payment Information

We may collect information about your selected payment method, such as UPI, wallets, or other payment options.

We do not directly store or process your complete credit or debit card details. Payments are securely processed through authorized third-party payment providers, such as Razorpay, PayU, or other payment partners available at checkout.

c. Account & Order Information

If you create an account or place an order with us, we may retain information such as:

1. Account details
2. Order history
3. Products purchased
4. Order and delivery information
5. Customer support communications

This helps us manage your orders and provide a better shopping experience.

d. Technical & Usage Information

When you visit our website, certain information may be collected automatically, including:

1. Browser type
2. Device type
3. Operating system
4. IP address
5. Referring website or URL
6. Pages visited
7. Time spent on the website
8. Website interactions

We may use services such as Google Analytics and similar technologies to understand website performance and improve our services.

e. Reviews, Feedback & User-Generated Content

If you voluntarily submit reviews, comments, ratings, photos, feedback, or other content through our website or social media channels, we may collect and display that information publicly where applicable.

Please avoid sharing sensitive personal information in public reviews or comments.

f. Information from Third Parties

We may receive limited information from third-party services when you interact with them, such as payment providers, social-media integrations, analytics services, or other platforms connected to our website.

2. How We Collect Information

We may collect information in the following ways:

Directly from you: When you place an order, create an account, contact us, subscribe to communications, submit a form, or otherwise provide information to us.

Automatically: Through cookies, pixels, analytics tools, and similar technologies when you browse our website.

From third parties: From payment processors, delivery partners, analytics providers, social-media platforms, and other integrated services when you interact with them.

3. How We Use Your Information

We may use your information to:

1. Process, confirm, and deliver your orders.
2. Provide customer support and respond to your questions.
3. Send order confirmations and shipping updates.
4. Improve our website, products, services, and customer experience.
5. Personalize your shopping experience.
6. Send promotional emails, SMS, or other marketing communications where permitted.
7. Prevent fraud, misuse, unauthorized activity, and security threats.
8. Comply with applicable laws, regulations, and legal requirements.
9. Maintain business records and improve our operations.

4. Sharing of Your Information

We do not sell or rent your personal information.

However, we may share necessary information with trusted third parties when required to provide our services, including:

1. Payment providers for securely processing transactions.
2. Shipping and courier partners for order pickup and delivery.
3. Service providers supporting website hosting, analytics, customer communication, marketing, and technical operations.
4. Government authorities, regulators, or law-enforcement agencies where disclosure is required by applicable law.
5. Business successors or professional advisers in connection with a merger, acquisition, restructuring, sale, or transfer of business assets.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

1. Remember preferences and improve your browsing experience.
2. Understand how visitors use our website.
3. Analyze website performance.
4. Improve our products and services.
5. Support marketing and advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

6. Email & SMS Communications

We may send you transactional communications, such as:

1. Order confirmations
2. Payment updates
3. Shipping notifications
4. Delivery updates
5. Customer-service communications

Where permitted, we may also send promotional communications about products, offers, or updates.

You can opt out of marketing communications at any time by emailing akkadbakkad.shop@gmail.com with the subject line “Unsubscribe.”

Please note that opting out of promotional communications will not prevent us from sending essential order-related or service-related messages.

7. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information belonging to a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete such information.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

11. Grievance Officer

In accordance with applicable Indian laws and regulations, you may contact our Grievance Officer regarding privacy-related concerns or complaints.

Email: akkadbakkad.shop@gmail.com

We will make reasonable efforts to address and resolve privacy-related concerns in accordance with applicable law.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date. We encourage you to review this page periodically.

13. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with this Privacy Policy or your use of our website shall be subject to the applicable laws and jurisdiction of India.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Akkad Bakkad
Email: akkadbakkad.shop@gmail.com
Website: www.akkadbakkad.shop

We appreciate your trust and are committed to protecting your privacy while providing you with a safe and enjoyable shopping experience.