Shipping policy

At Akkad Bakkad, we aim to deliver your orders safely, efficiently, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.akkadbakkad.shop.

1. Order Processing & Dispatch

  1. Orders are generally processed and dispatched within 1–7 working days from the date of purchase.
  2. Orders placed on weekends or public holidays will be processed on the next working day.
  3. Processing times may occasionally be longer during sales, promotional periods, or due to circumstances beyond our reasonable control.

2. Partial Cash on Delivery (COD)

We offer a Partial COD payment option for eligible orders. Under this option, customers pay a portion of the order value in advance and the remaining amount at the time of delivery.

Advance Payment

Customers must pay the required partial advance amount when placing the order. The remaining balance can be paid in cash or through other payment methods accepted at the time of delivery.

Payment Confirmation

An order with Partial COD will be processed only after the advance payment has been successfully received.

A confirmation may be sent by email, SMS, WhatsApp, or another available communication method.

Balance Payment on Delivery

The remaining balance must be paid when the order is delivered.

If the customer refuses to accept the order or fails to pay the remaining balance, the order may not be delivered, and the advance payment may be retained in accordance with our applicable cancellation and return terms.

Advance Payment & Cancellation

The advance payment may be non-refundable if the customer cancels an order after it has entered processing or refuses to accept the order at the time of delivery, subject to applicable law and our cancellation/return policies.

Eligibility

Partial COD may be available only for certain products, locations, order values, or customers. We reserve the right to determine the availability of Partial COD for individual orders.

Order Cancellation or Modification

Once an order with Partial COD has been placed, modifications may not be possible.

Cancellation requests must be made within the applicable cancellation window and will be handled according to our cancellation policy.

Fraud Prevention

To protect our customers and business from fraudulent or repeated non-serious orders, we may restrict or disable COD availability for accounts associated with repeated cancellations, refused deliveries, fraudulent activity, or misuse of the COD facility.

Why Is an Advance Payment Required?

Partial COD helps us reduce losses associated with shipping, return shipping, and refused deliveries.

As an e-commerce business, courier and logistics costs can be significant, particularly when an order is returned without being accepted. The partial advance helps us manage these costs and continue providing COD as a payment option to genuine customers.

3. Shipping Partners & Delivery Timeline

We work with trusted courier and logistics partners, which may include:

  1. DTDC
  2. Delhivery
  3. Xpressbees
  4. Other logistics partners selected based on the delivery location and service availability.

Once an order has been dispatched, delivery typically takes approximately 5–6 working days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

  1. High order volumes
  2. Public holidays
  3. Weather conditions
  4. Transportation disruptions
  5. Remote delivery locations
  6. Courier-related delays
  7. Unforeseen circumstances

4. Order Tracking

Once your order has been shipped, we may send you a shipping confirmation by email, SMS, or WhatsApp containing tracking information.

You can use the tracking link or tracking number provided to check the status of your shipment through the relevant courier partner.

If tracking information does not appear immediately, please allow some time for the courier system to update after dispatch.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that the phone number and delivery address provided during checkout are accurate and that someone is available to receive the order.

Repeated unsuccessful delivery attempts or refusal to accept an order may result in the shipment being returned to us.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, additional shipping charges or other consequences may apply.

Please contact us as soon as possible if you need to correct your delivery information.

7. Electric & Restricted Items

Certain electric or battery-powered products may be subject to transportation restrictions imposed by courier or airline partners.

As a result, some products may not be eligible for air shipping and may require surface transportation, which can increase the delivery time.

The available shipping method may therefore vary depending on the product and delivery location.

8. Important Shipping Information

  1. We maintain ready stock for most products to help ensure timely processing.
  2. Estimated delivery dates may vary depending on your location and courier availability.
  3. Shipping timelines begin after the order has been processed and dispatched.
  4. Delivery timelines may be affected during major sales, holidays, or other high-demand periods.
  5. If a shipment is significantly delayed, please contact our customer support team with your order details.

9. Contact Us

If you have questions regarding your order, shipping, or delivery, please contact us:

Akkad Bakkad
Email: akkadbakkad.shop@gmail.com
Website: www.akkadbakkad.shop

We’ll be happy to help you with your shipment.