Refund policy

At Akkad Bakkad, we carefully check products before dispatch to help ensure that you receive your order in good condition. However, if you receive an incorrect, damaged, or defective product, we are here to help.

Please read the following policy carefully before requesting a return, replacement, or refund.

1. Returns

Products once sold are generally not eligible for return or exchange unless there is a valid issue covered by this policy.

Returns may be accepted only in the following situations:

  1. You received a product that is different from the product you ordered.
  2. You received a product that is damaged or defective upon delivery (Dead on Arrival).

2. When Returns Are Not Accepted

A return or replacement request may be rejected in the following situations:

  1. The product has been used, altered, or damaged after delivery.
  2. A complete unboxing video is not provided.
  3. The unboxing video is not sent to us within 2 days of receiving the order.
  4. The product is returned without its original packaging, accessories, labels, or other included components.
  5. The damage or defect appears to have occurred after delivery due to misuse, accidental damage, improper handling, or unauthorized modification.
  6. The product's serial number, identification label, or other identifying markings have been removed or damaged.

3. Unboxing Video Requirement

For damaged, defective, or incorrect products, a continuous and complete unboxing video is required to help us verify the condition of the package and product at the time of delivery.

The video should:

  1. Begin before the package is opened.
  2. Clearly show the shipping package and its condition.
  3. Show the package being opened.
  4. Clearly show the product and any damage, defect, or incorrect item.
  5. Continue without significant cuts or editing.

Please send the complete unboxing video to us by email or WhatsApp within 2 days of receiving the order.

4. Replacement

If the product you receive is damaged or defective upon arrival, we will generally provide a replacement of the same model, subject to verification and availability.

To qualify for a replacement:

  1. The issue must be reported within 2 days of delivery.
  2. A complete unboxing video must be provided.
  3. The product must be returned in its original packaging.
  4. All accessories, labels, manuals, and other included components must be returned.
  5. Serial numbers and identification tags must remain intact.
  6. The product must not show signs of use, misuse, or additional damage caused after delivery.

Once the returned product reaches us, our team will inspect it.

If the claim is approved, the replacement will be processed and dispatched, subject to product availability.

5. Refunds

Our first preference for an eligible damaged or defective product is replacement with the same product.

A refund may be provided only when:

  1. The return claim is approved; and
  2. A replacement of the same product is unavailable.

Where a refund is approved, it will generally be issued to the original payment method within 5–7 working days after the returned product has been received and verified.

Actual crediting time may vary depending on your bank, payment provider, or financial institution.

6. Return Shipping

If your return or replacement request is approved, we will provide instructions regarding how and where the product should be returned.

Please do not send a product back without first contacting us and receiving return instructions.

7. Claim Process

To request a return, replacement, or refund:

Step 1 — Contact Us

Email us at akkadbakkad.shop@gmail.com or contact us through our official WhatsApp support channel within 2 days of receiving your order.

Step 2 — Provide Order Details

Include:

  1. Order number
  2. Customer name
  3. Contact number
  4. Description of the issue
  5. Photos or videos showing the issue

Step 3 — Submit the Unboxing Video

Send the complete unboxing video showing the package being opened and clearly showing the damaged, defective, or incorrect product.

Step 4 — Verification

Our team will review the information and may request additional details or photographs if required.

Step 5 — Resolution

If the claim is approved, we will provide the applicable next steps for return, replacement, or refund.

8. Important Notes

  1. Please inspect your package and product as soon as you receive it.
  2. Do not use a product if you believe it is damaged or defective.
  3. Keep the original packaging and all accessories until your claim has been resolved.
  4. Approval of a return, replacement, or refund is subject to verification of the reported issue.
  5. Providing an unboxing video does not automatically guarantee approval; the claim will be evaluated based on the product condition and supporting information.
  6. We reserve the right to approve or reject a claim where the reported issue does not meet the conditions of this policy or where sufficient documentation is not provided.
  7. Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

9. Contact Us

For return, replacement, or refund assistance, please contact:

Akkad Bakkad
Email: akkadbakkad.shop@gmail.com
Website: www.akkadbakkad.shop

Please include your order number in your communication so that we can assist you more quickly.